Comments on: Why I Hate Comcast, And Have a Loathing for Bellsouth Too http://noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/ A young .NET software engineer cog in the St. Louis military-industrial complex avoiding the alienation of the worker from his work by any means necessary... Wed, 08 Sep 2010 17:49:16 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Dusting Guidry http://noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/comment-page-1/#comment-444 Dusting Guidry Mon, 07 May 2007 02:39:36 +0000 http://www.noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/#comment-444 Brian get me a deal. I have a cell phone, I do not need a land line. I just want cable and internet for at least $66. The bill is killing me. Can you help. Brian get me a deal. I have a cell phone, I do not need a land line. I just want cable and internet for at least $66. The bill is killing me. Can you help.

]]> By: Brian http://noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/comment-page-1/#comment-179 Brian Fri, 26 Jan 2007 14:25:23 +0000 http://www.noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/#comment-179 I've been working with ComCast for over a year now. I work in a call center. When your pissed off, and nothing's working, i'm the guy who gets the brunt of it. The service you recieve from any given agent is like a doctor. They may word things differently, may have interpreted policy differently (we ARE human) and may have more working experience than others, but we do the best we can. Unfortunalty we don't have individual extentsions (or else i'd give you mine). Try to kind of see things from our side. Of the 50+ calls you take in any given shift, 40 of which are incredibly pissed off, and occasionally ignorant, are itching to rip your head off. So unfortunately, if you call toward the end of any given shift, we may not be in the best of moods, but we do our job. Which is exactly what it is. And last of all, its a free call. Which is why its sometimes a long wait to get through. In front of you is a grandmother who bought her first pc, wants to know how to work her email, but can't exactly see the monitor, and panics over everything. We are patient. We try to be thorough. And if its not a Comcast product, we can't help you. Internet problems? Unplug mdm for 20 seconds, restore power. You should be good to go. I'll post basic Trouble Shooting Tactics later. Hope yaw'll enjoy it, and spread the free advice. Or wait on the phone :) I’ve been working with ComCast for over a year now. I work in a call center. When your pissed off, and nothing’s working, i’m the guy who gets the brunt of it. The service you recieve from any given agent is like a doctor. They may word things differently, may have interpreted policy differently (we ARE human) and may have more working experience than others, but we do the best we can. Unfortunalty we don’t have individual extentsions (or else i’d give you mine).
Try to kind of see things from our side. Of the 50+ calls you take in any given shift, 40 of which are incredibly pissed off, and occasionally ignorant, are itching to rip your head off. So unfortunately, if you call toward the end of any given shift, we may not be in the best of moods, but we do our job. Which is exactly what it is.
And last of all, its a free call. Which is why its sometimes a long wait to get through. In front of you is a grandmother who bought her first pc, wants to know how to work her email, but can’t exactly see the monitor, and panics over everything. We are patient. We try to be thorough. And if its not a Comcast product, we can’t help you. Internet problems? Unplug mdm for 20 seconds, restore power. You should be good to go. I’ll post basic Trouble Shooting Tactics later. Hope yaw’ll enjoy it, and spread the free advice. Or wait on the phone :)

]]> By: Beja Customs Brokers http://noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/comment-page-1/#comment-178 Beja Customs Brokers Thu, 24 Aug 2006 21:24:54 +0000 http://www.noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/#comment-178 I made the mistake of switching from DSL (COVAD) to Comcast Business Internet Service this past July. The install when great and the service worked great for about a week. Then everyday at around 2:00 p.m. EST the service went down. I called for service each day and they sent a repair guy out the next morning. Of course when he got here it was working so they did nothing. After a few calls they sent a lineman out who said the incoming signal was to strong and he turned it down. This kept it working for about 2 weeks, now it is down each morning requiring the modem to be reset, this keep it working for about 10 mins. I have called customer no service as well as the sales dept all to no avail. Today 8/24/06 they had an 8-11 a.m. appt. It is now 2:10 p.m. and still no show. Comcast did call once and say he was on his way; this was about 3 hours ago. They also called and left message that they were sorry they missed us and to call them back if service was still an issue. We have been here since 7:30 a.m. No one missed us they just did not come. More calls to Customer no Service and sales, they told me 20 mins ago that someone was still on the way. I just do not think they are coming nor do they care. They also informed me that they service 90% of the business calls the same day, I must be in the 10% failure rate as they have never showed up here the same day, it has always been the next day. I just wished I stayed with my slower but 100% more reliable DSL! I made the mistake of switching from DSL (COVAD) to Comcast Business Internet Service this past July. The install when great and the service worked great for about a week. Then everyday at around 2:00 p.m. EST the service went down. I called for service each day and they sent a repair guy out the next morning. Of course when he got here it was working so they did nothing. After a few calls they sent a lineman out who said the incoming signal was to strong and he turned it down. This kept it working for about 2 weeks, now it is down each morning requiring the modem to be reset, this keep it working for about 10 mins.

I have called customer no service as well as the sales dept all to no avail. Today 8/24/06 they had an 8-11 a.m. appt. It is now 2:10 p.m. and still no show. Comcast did call once and say he was on his way; this was about 3 hours ago. They also called and left message that they were sorry they missed us and to call them back if service was still an issue. We have been here since 7:30 a.m. No one missed us they just did not come.

More calls to Customer no Service and sales, they told me 20 mins ago that someone was still on the way. I just do not think they are coming nor do they care. They also informed me that they service 90% of the business calls the same day, I must be in the 10% failure rate as they have never showed up here the same day, it has always been the next day.

I just wished I stayed with my slower but 100% more reliable DSL!

]]> By: Daniel and Heidi http://noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/comment-page-1/#comment-177 Daniel and Heidi Thu, 27 Jul 2006 03:01:58 +0000 http://www.noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/#comment-177 We hate the stupid company called COMCAST. Unfortunately there is a stupid monopoly in Arlington County (VA) and only COMCAST provides high speed and cable TV. Again, WE REALLY HATE COMCAST!!! Lincoln Towers - Arlington VA. We hate the stupid company called COMCAST. Unfortunately there is a stupid monopoly in Arlington County (VA) and only COMCAST provides high speed and cable TV.

Again, WE REALLY HATE COMCAST!!!

Lincoln Towers – Arlington VA.

]]> By: James http://noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/comment-page-1/#comment-176 James Fri, 07 Oct 2005 01:00:01 +0000 http://www.noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/#comment-176 I pay the big bucks for big bandwidth its worth it to me. I pay the big bucks for big bandwidth its worth it to me.

]]> By: Noel http://noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/comment-page-1/#comment-175 Noel Wed, 05 Oct 2005 16:19:22 +0000 http://www.noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/#comment-175 Wow, it's not just my nerves that are firing angrily at our unfriendly regional communication monopolies. Ryan, as far as downloading shows, I do to a limited degree. I'm really only watching ~3 shows right now. I can get one of them in no matter what (Lost), and BSG & Entourage torrents are easy to get. If regular shows were the only thing I was wanting TV for, you're perfectly right. But, as I'll detail today, live sports are really what I'm after... James, I don't know what Bellsouth hooked you up with, but all I could convince them to give me was a bellsouth-throttled 256k connection. The upgrade to 2mbps was another $25 or something. Joe, their service is spotty. Our techs have been nice, but I can tell that you are completely at their mercy. James, you are right was well. I've noticed a drop in connection speed when Peyton Manning or that nasty orange college team plays. Wow, it’s not just my nerves that are firing angrily at our unfriendly regional communication monopolies.

Ryan, as far as downloading shows, I do to a limited degree. I’m really only watching ~3 shows right now. I can get one of them in no matter what (Lost), and BSG & Entourage torrents are easy to get. If regular shows were the only thing I was wanting TV for, you’re perfectly right. But, as I’ll detail today, live sports are really what I’m after…

James, I don’t know what Bellsouth hooked you up with, but all I could convince them to give me was a bellsouth-throttled 256k connection. The upgrade to 2mbps was another $25 or something.

Joe, their service is spotty. Our techs have been nice, but I can tell that you are completely at their mercy.

James, you are right was well. I’ve noticed a drop in connection speed when Peyton Manning or that nasty orange college team plays.

]]> By: James http://noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/comment-page-1/#comment-174 James Wed, 05 Oct 2005 06:32:35 +0000 http://www.noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/#comment-174 cable companies don't tell you that most cable broadband connections are shared and therefore they fluxuate in speed. cable companies don’t tell you that most cable broadband connections are shared and therefore they fluxuate in speed.

]]> By: joe public http://noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/comment-page-1/#comment-173 joe public Wed, 05 Oct 2005 03:50:53 +0000 http://www.noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/#comment-173 My Comcast experience is even worse. We get less-than-basic cable, just so I can have the "fast" connection that is "always" on. I've traded out modems, and still the same problem. The "Customer Care" people try to tell me that it's in my wiring (which may be true, because we have trouble with basic channels 11-13, 24, and others I can't remember cuz it's been so long since they came in) -- but I had the same problem with the internet connection IN A DIFFERENT HOUSE IN A DIFFERENT PART OF TOWN WITH A DIFFERENT MODEM. Plus, when you call to have a guy come out and check for interference, he <a href="http://civicforum.chattablogs.com/archives/miscellaneous/025644.html" rel="nofollow">never shows up</a>. Just now, trying to get to your entry from the Chattablogs page, I had to wait thru two offline-back-online cycles where the modem just sits there and blinks at me (the "Cable" light). I'm posting now before I lose it again. COMCAST, YOU SUCK! My Comcast experience is even worse. We get less-than-basic cable, just so I can have the “fast” connection that is “always” on. I’ve traded out modems, and still the same problem. The “Customer Care” people try to tell me that it’s in my wiring (which may be true, because we have trouble with basic channels 11-13, 24, and others I can’t remember cuz it’s been so long since they came in) — but I had the same problem with the internet connection IN A DIFFERENT HOUSE IN A DIFFERENT PART OF TOWN WITH A DIFFERENT MODEM.

Plus, when you call to have a guy come out and check for interference, he never shows up. Just now, trying to get to your entry from the Chattablogs page, I had to wait thru two offline-back-online cycles where the modem just sits there and blinks at me (the “Cable” light). I’m posting now before I lose it again.

COMCAST, YOU SUCK!

]]> By: James http://noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/comment-page-1/#comment-172 James Wed, 05 Oct 2005 03:09:39 +0000 http://www.noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/#comment-172 thats funny because my current Bellsouth connection rate is almost 2.5megs per second. Guess you where not pressing the right buttons ;) thats funny because my current Bellsouth connection rate is almost 2.5megs per second. Guess you where not pressing the right buttons ;)

]]> By: ryan http://noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/comment-page-1/#comment-171 ryan Wed, 05 Oct 2005 01:58:41 +0000 http://www.noel.weichbrodt.org/why-i-hate-comcast-and-have-a-loathing-for-bellsouth-too/#comment-171 So what you do is just stick with the "limited ghetto cable" and download the shows the next morning to watch at your convenience. It's what I do with Battlestar Galactica, and we even get the channel in question. Why watch the ads when the network wants you to, when you can watch with no ads when you want to? Cheaper than TiVo, and you don't have to pay for the extra channels. So what you do is just stick with the “limited ghetto cable” and download the shows the next morning to watch at your convenience. It’s what I do with Battlestar Galactica, and we even get the channel in question. Why watch the ads when the network wants you to, when you can watch with no ads when you want to?

Cheaper than TiVo, and you don’t have to pay for the extra channels.

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