Why I Hate Comcast, And Have a Loathing for Bellsouth Too

So, what have I tried in my adventures in affordable and desirable media consumption?

Bellsouth, and Comcast.

I’ve tried over-the-air TV with Bellsouth for the internet connection. That sucked because the ‘net connection was slow (torrent files averaged about 40kps), and the TV reception was horrible. We made Casselberry stand in the middle of the room with one arm at a 45-degree angle one Saturday afternoon so that we could see the OU players in color. Plus, I had to pay for a landline phone in order to get the DSL. I didn’t use the landline phone. Not once. I didn’t even have a phone to plug into the jack. $25 a month, just for the phone that I never used. The DSL? $45 for a 256kps connection.

Bellsouth, you suck.

Comcast had a special so I switched to them. I got the Digital Plus package and the broadband cable. The net connection is speedy. The channels are nice. But when the trial period was up, I couldn’t figure why I should pay $130 a month for 300+ channels that I didn’t really have time to watch. Entourage Season 2 was over, and Lost was on network TV. So I downgraded to Limited Ghetto cable, and kept the cable modem. We’re still talking $60 a month. So I figure hey, why not add HDTV and Fox Sports World. That just adds another $12, and I get my football and soccer. So I call. The Comcast “Customer Care Representatives” lady pretty much thought I was an idiot, and had never heard of Fox Sports World. Nor could she be bothered to look it up to see if it was available, or explain why I couldn’t order it, or care that I was asking for a package that Comcast offers on its web site. But I’m a savvy consumer, and would not give up. So I look up some more packages, and find Cable Latino. That way I can get ESPN and Fox Sports Espanol. And brush up on my romance language. Comcast gets ringed again, and a different “Customer Care Representatives” lady accepts my order.

The wife just called. The cable guy came by, and couldn’t hook up the Fox Sports World Espanol channel because we don’t have the right plan. This despite three different, ahem, “Customer Care Representatives” assuring me that, “no, no problem, you can order that Cable Latino package with your current plan. Yeah, you can also get the HDTV channels too with the plan. Yep.”

No soccer, no football, and no HDTV for me. Not even in Spanish. Argh. Of course, I could pay $120 a month, upgrade to “Preferred Basic”, and grab the Cable Latino plan. But that’s $120 a month for two channels and a ‘net connection. Sorry kids, I’m still middle class. That’s 1/4th of my monthly rent.

Comcast, you suck. And I have two more blog entries that explain why.

Man, these blog entries are therapeutic. I’m still disappointed, though.

October 4th, 2005 | Bellsouth, Chattanooga, Comcast, Media, Sucks