Seven Lessons Learned From Outlook/Mailsite Migration

This summer, I helped migrate our firm to Interwoven’s Mailsite/Worksite Web product, magically turning our KM into a matter-centric maven. Here are seven lessons I learned, in short snappy form.

  • In order to understand why we force change, you have to understand the big picture. However, some roles in a law firm require focus only on the small things.
  • There is no perfect solution. There is no perfect set of software that will work exactly like every single one of us wants.
  • Patience is a virtue.
  • Once the stakeholders are behind you, everyone else will simply have to accept it. But that doesn’t mean there won’t be screaming. My ears are still ringing.
  • A successful software rollout may be defined as one in which most of the software works as expected and no one responsible loses their job. Measure twice, cut once.
  • You will have to go to each individual computer and hand-modify at least one thing, even if you’re good.
  • If you’re going to do it, you need a good manager who gives their life to the project. Handling the politics, the management, and the technicalities demands ability and sacrifice.

September 8th, 2005 | Best, Firm, IT, Legal | 3 comments

Can We Please Deport Pat Robertson?

The irony would be so sweetly rich. Sigh.

“This is even more threatening to hemispheric stability than the flash of a breast on television during a ballgame.”

Imagine with me: Robertson gets erusticated to, just to make it interesting, Venezuela, by CIA officers flying a private-chartered Gulfstream V who have spent the previous evening at the local Hilton racking up a tab. After being whisked away from the airport by Chavez’s neo-commie posse and tickled with Mao’s little Red book, Pat manages a daring daylight escape by donning a beard, cap, and fake Cuban accent that have been smuggled to him by Paul & Jan Crouch (who know a thing or two about under the table dealings and prison).

Sensing the imminent End of the World and Rapture for All True Believers, Robertson makes his way up the isthmus, through Noriega-free Panama, and into Mexico. His disguise is less than convincing for the locals due to their ability, even in the most agrarian of villages, to catch a TBN signal.

Pat spends two straight days running, families of illegal immigrants chasing after him. He makes it to the border, but, damn! While he was out, Texas & Arizona put up that border wall that he spent all that airtime fantasizing about. Pre-mill prophet he is, Pat has already foreseen that he must make it back into the ole US of A. He constructs a wall scaling kit out of cactus and discarded Corona bottles. Falling heavily on the other side, he kisses the God-blessed ground of our fair America.

Pat has made one mistake, however, and it might be his last. He told his 700 Club crew via TBN satellite phone that he was planning on entering the border in Texas. But during that 48 hour ultra marathon, Robertson became disoriented. He veered west, and has dropped to his knees in Arizona.

“Don’t tread of me,” says the Minutemen volunteer border guard from behind the barrel of the standard-issue 12-gauge double-shot…

Audience participation time! Write your grand finale to my little yarn in the comments below:

August 24th, 2005 | Best, Current | No comments